New VOIP System
September 2, 2024
Moving with the times
Monday 2nd September 2024 marks our new VOIP internet based phone system gooing live, enabling us to handle your calls more efficiently and with much improved flexibility. Our initial testing indicates all looks good, but if you do happen to experience anything you feel could do with improvement in the early stages please don't hesitate to, well... give us a call!!
Alcester Broach
HM Queen Elizabeth II 1926-2022
"It's Good to Talk!!"
Christmas News and Greetings.
We are extremely pleased to advise that our Quality Management System has once again been re-certified to BS EN ISO 9001 , for the second consecutive audit with zero-defects (no non-conformances at all). This is 28 YEARS RUNNING at this level working with the professional team at NQA throughout all this time. The new certificate is available to download on our downloads page of the website
We have complied with the government's guidance on managing the risk of Covid-19 as current at the time of publication.
We are pleased to confirm that we are now fully open as of Monday 27th April. Strict adherence to all Public Health England Covid-19 safety and hygiene guidelines remains in place for now and the forseeable future however.
We are sorry this post is late arriving. We have tried to inform customers and suppliers the best possible prior to this, but this is official confirmation that the factory remains on lockdown since 27th March for 3 weeks therefore with the current intention of re-opening Monday 20th April. Of course in these difficult and unprecedented times this remains a fluid situation but we will try to post here in a more immediate fashion any changes to these plans. Email communications remain open as normal - sales@alcesterbroach.com or accounts@alcesterbroach.com - and the mobiles of your current contacts will be answered where possible. Thank you for your understanding and stay safe.
We are pleased to assure all our customers that we are currently unaffected by the coronavirus outbreak and supplies continue as normal. Of course this is a very fluid situation and if any of our supply chain or staff are unfortunately affected so that the situation alters we will post further updates here.
We are very proud to advise that following a surveillance audit of our Quality Management System by highy respected accreditation body NQA on 31st October that no non-conformances were identified on the day, zero defects! Congratulations to the whole team at Alcester Broach for once again placing quality first.
If you are reading this news then you have probably already encountered our new website. Just as we like to receive feedback concerning our products and services we also need feedback about our website so that we can make sure it helps you get the information that you want. Please let us know anything you like, or more importantly anything you don't like or feel is missing so that we can make the necessary continuous improvements.
